Refund and cancellation policy

This policy covers every payment made to WorldNumber1. All amounts are in Indian Rupees (₹, INR). Because what you buy is promotional placement that is delivered instantly, some standard return rules do not apply — sections 1 and 2 explain exactly which, and why.

1. When we refund in full

• We refuse your post. If a post is rejected during content review, every payment made for it is refunded in full.
• We remove your post for breaching our Content policy after it was placed. Payments for it are refunded in full.
• You were charged and your post never appeared because of a fault on our side. Refunded in full.
• You were charged twice for the same post, or charged an amount you did not authorise. We verify with our payment gateway and refund the duplicate or erroneous charge in full.
• A payment succeeded but the service did not. If money left your account and nothing was placed, you get it back. This is not discretionary.

2. When we do not refund

A payment buys promotional placement, and that placement is delivered the moment your post appears on the board. It cannot be returned or un-published from the past — the value was received. So we do not refund:

• A change of mind after your post has been placed.
• Being passed by someone who matched or beat your total. This is how the board works and is disclosed everywhere before you pay. You continue to hold the position your total payment earns; nothing you paid for has been taken away.
• Your post not performing as you hoped — we sell placement, not attention.
• Paying more or less than you intended. Check the amount on the confirmation screen; it is shown before you pay and is the exact amount charged.
• Removal you asked for. You can have your post taken down at any time, but the placement up to that point was delivered.

3. Cancelling

There is no subscription, no recurring payment and no auto-renewal. Every payment is a one-off, so there is nothing to cancel to stop being billed — you will never be charged again unless you choose to pay again.

You can ask us to remove your post at any time by emailing contact@worldnumber1.com. Removal takes effect within one working day. As above, it does not entitle you to a refund of placement already delivered.

4. How to request a refund

Email contact@worldnumber1.com, or call or WhatsApp +91 63096 99411 (Monday to Sunday, 9 AM – 9 PM IST). Include:

• The email address you paid with.
• Roughly when you paid, and the amount.
• What went wrong.

We acknowledge within 2 working days and decide within 7 working days. Requests should be made within 30 days of the payment, so that it can still be traced with our gateway.

5. How refunds are issued

Approved refunds go back to the original payment method through our payment gateway. We do not refund to a different card, account or UPI ID, and we never refund in cash.

Once we initiate a refund it typically reaches you in 5–10 working days, depending on your bank, card issuer or UPI provider. We confirm by email the moment it is initiated. The time it then takes to appear is your bank’s, not ours.

There is no fee to request or receive a refund, and no deduction from the refunded amount.

6. Chargebacks

If you think a charge is wrong, please contact us before raising a chargeback with your bank — it is faster and we can usually resolve it the same week. If a chargeback is raised, we will provide the payment record and the placement history to the bank.

7. If you are not satisfied

Escalate to our Grievance Officer. See Grievance redressal.